Key Technology Trends In The Travel And Tourism Industry For 2021

4 min readApr 5, 2021

Technology acts a vital part in the travel and tourism industry, helping businesses with day-to-day operations, while also offering better customer experience. Hence it is important that hotels, airlines, restaurants and other companies keep up with the latest technology trends within the hospitality industry.

As the leading providers of business solutions, we always look forward to the new trends in the tourism industry in order to match with the customer satisfaction. According to a survey, 74% of travelers schedule their trips on the Internet, while only 13% take the help of travel agencies to prepare them. This is especially important in the era of pandemic because, the customer expectations are changing so fast. In this blog you can understand about the emerging technologies in the Travel industry for 2021.

Internet of Things (IoT)

The Internet of Things (IoT) brings significant updates to the tourism/ travel industry. It consists of integrating sensors connected to the Internet inside items like cars, suitcases, buildings, and more. IoT technology can be used for connectivity, control purposes and offers the best end to end development solutions to travellers .

For example, in hotel rooms the device will be offered to customers that connect every electronic equipment such as lights, heaters and air conditioning, in order to control it from one place. In airports, luggage cases can be installed with sensors that will alert passengers when they pass by.

Also if any person lost their luggage the device can track the luggage. In the tourism industry IoT can perform multiple tasks. For example, if any tourist lost their direction to the camp or destination, the guide can track them with the help of IoT devices that connect with the guide as well as the tourists.

Virtual Reality (VR)

Virtual reality has been an emerging technology in different sectors, but its role within the tourism industry is significant. VR provides travellers with the ability to experience far away destinations from the comfort of their own home. Seeing favorite destination points within home, how beautiful it will be !!

Using VR customers can experience everything from virtual hotels and restaurants, to landmarks, national parks or even specific activities. Thus the interactivity and immersion will help you to provide a competitive advantage over rivals. Most VR tours are now compatible with mainstream web browsers and it will help those users who are unable to travel due to COVID 19. It will be a great opportunity for them. Our experts always implement the best & customized in VR features to the users even in the time of pandemic.

Recognition Technology

Recognition technology emerged a key trend during the pandemic. It removes the friction from purchases and makes interactions seamless. The major crux of the technology is that it consists of fingerprint recognition, facial recognition, retina scanning and various other biometric identifiers. Recognition technology will improve the personalization for customers. This technology is used in hotels for access to rooms with the help of fingerprints, or for semi- contactless check-outs.

Nowadays many food outlets are switching to self-service kiosks, in which customer identity can be established at the time of order and food can be served upon facial recognition. “A California based regional chain of fast food restaurants Caliburger had implemented facial recognition powered self-ordering kiosks. The fast food restaurant gives the option to associate facial data of customers with the loyalty program and looks forward to enabling facial recognition based payments’’.

AI Chatbots

AI-powered chatbots can be one of the simplest and sensible travel technologies because these chatbots will be able to provide tourists with swift answers to questions on a 24/7 basis, regardless of staff availability. This can be a vital technology to match with the current expectations of customers .

After the advancement in AI technology modern chatbots have more and more interactions, especially during emergency situations. They are good at responding to queries about COVID policies and safety or hygiene measures.

AI powered chatbots will be an aid to tourists if they are facing any unwanted situation. Also, these chatbots can share information to the higher authorities if the tourist is in any hazardous situation. Simply they can rescue you !

Mobile Technology

Mobile applications are the new companion of travellers, it is undoubtedly clear !

The mobile phone had become a virtual guide to travellers from different regions in every aspect. According to a survey, 45% of tourists use their smartphone for everything regarding their vacations.

As the Best Mobile App Developers our expertise in Tourism & Travel industry are inevitable. Zoondia, being the Best custom software solution providers with 12 years of expertise can offer you the customized services in any field. Partner with us to help you stay ahead in the race with innovative and trending tech solutions to grow your business.

Don’t forget to visit our website: Zoondia

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